Updated: Oct 25
In the complex world of healthcare, there are dedicated professionals who play a pivotal role in ensuring that patients receive the best possible care and support. Care managers, like Dr. Amara Haber, bring a wealth of knowledge and experience to the table. In this interview, Dr. Haber shares her journey, the qualities essential for success, and her aspirations for the industry. Join us as we delve into the world of care management and discover the profound impact it has on the lives of individuals and their families.
Q: Can you please introduce yourself and your business?
Dr. Haber: My name is Dr. Amara Haber, and I am the owner of Tangent Clinical Care Management and Consulting. I have a Master's degree in Community Counseling & Human Relations, a Doctorate in Clinical Psychology, and am credentialed by the National Academy of Certified Care Managers (CMC).
Q: How long have you been a care manager?
Dr. Haber: I've been a care manager for three years.
Q: How did you get started in your role of care manager, and how did your background and experiences lead to where you are now?
Dr. Haber: My journey to becoming a care manager has been a long and rewarding one. Before opening Tangent and transitioning to full-time Care Management, I spent over a decade as a Clinical Coordinator for one of the largest behavioral healthcare organizations in the country. During that time, I oversaw the clinical care of 300 adults and managed a diverse team of professionals. My experience and skill set positioned me well to transition into a career in private care management.
Q: What does it mean to you to be a care manager, and what qualities and traits are necessary for success in your role?
Dr. Haber: Being a Care Manager, to me, is a profound commitment to making a positive impact on a client's quality of life. It involves shouldering the responsibility of caregiving and case management, relieving families of their burdens, and advocating tirelessly for the most vulnerable members of our society. Success in this role requires a strong clinical background, a wide network of professional relationships, exceptional organizational skills, unwavering accountability, and a deep understanding of professional ethics.
Q: What do people unfamiliar with the industry misunderstand about care management?
Dr. Haber: People unfamiliar with the industry often have misconceptions about care management. One common misunderstanding is that care management is solely the domain of medical professionals, such as nurses. While there are indeed care managers who fulfill this role, private care managers encompass a broader spectrum of responsibilities and services. They provide comprehensive support in multiple aspects of a client's life.
Q: What other professionals do you collaborate with for the best outcomes for your patients?
Dr. Haber: Collaboration with other professionals is pivotal in care management. I often work closely with a diverse array of experts, including trust officers, financial planners, attorneys, physical and occupational therapists, physicians, and many others. This collaborative approach ensures that my clients receive comprehensive and tailored care to improve their overall quality of life.
Q: What are the most rewarding parts of your role, and what are the not-so-glamorous aspects?
Dr. Haber: The most rewarding aspect is the direct impact I have on improving the quality of life for my clients and their families. However, it does come with its challenges. I need to be available to my clients 24/7 and be prepared to accommodate acute needs that can arise unexpectedly. While this can be demanding, it also underscores the importance of flexibility and the ability to think on your feet.
Q: How do you combat burnout and what do you enjoy doing outside of work?
Dr. Haber: I combat burnout by getting outside and riding horses, volunteering at animal rescue organizations, and tackling home improvement projects.
Q: If you could change your section of the healthcare industry, what would you do?
Dr. Haber: I would advocate for Care Management to become a covered and accessible service for all who need it, regardless of their financial situation. My hope is that in the future, everyone who could benefit from Care Management will have the opportunity to receive this essential service.
Q: What do you want people to realize about care managers and what they do?
Dr. Haber: I would encourage anyone wondering about the benefits of Care Management to give it a try. It can be hard to comprehend the difference it can make to your life until you engage with a qualified Care Manager. Talk to others who have used one and explore reviews and references. Care Managers can provide support for various needs and make a significant impact on your life.
Dr. Haber's insights into the world of care management shed light on the critical role these professionals play in improving the lives of individuals and their families. Care managers like her are dedicated to providing comprehensive support, advocating for their clients, and collaborating with a wide range of experts to ensure the best possible outcomes. Their tireless commitment and passion for enhancing the lives of those they serve make a profound difference in the healthcare industry. Want more? Head to Tangent’s website at www.tangentccmc.com.
Stay tuned for next week's post, where we chat with Bode Hennegen of Life Managers & Associates!